Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings

A Salesforce sign is displayed at their office on Feb. 25, 2026 in San Francisco, California. Benjamin Fanjoy | Getty Images Salesforce on Monday said it is buying AI customer service platform Fin for about $3.6 billion as businesses accelerate their agentic offerings for enterprises. The deal, expected to close in the fourth quarter of the company's fiscal 2027 year, will complement its flagship Agentforce platform, offering additional ways to deploy agentic artificial intelligence , the …