Bisignano says Social Security Administration's phone helpline wait times have reached a record low

Frank Bisignano testifies before the Senate Finance Committee on his nomination to be Commissioner of the Social Security Administration, on Capitol Hill in Washington, March 25, 2025. Saul Loeb | AFP | Getty Images Social Security Administration Commissioner Frank Bisignano told Congress on Wednesday that the agency has improved one legacy pain point for individuals who contact it — long phone wait times for its toll-free helpline. …