ScottishPower sent six cheques addressed to my late brother

ScottishPower sent a debt collection letter to my house demanding £130 owing on my late brother’s gas account. I am his sole executor and had informed it of his death. The company, meanwhile, owed a £430 credit on his electricity account. It eventually paid this with a cheque issued in my late brother’s name, which could not therefore be cashed. Many emails later, the company reissued it, again in my brother’s name. I was told a third cheque would take four weeks to “manually” process. Since then, I’ve been issued four more cheques, all in my brother’s name. ScottishPower has now informed me that his electricity account will be closed as there is no credit left on it, and it has stopped replying to my emails. JB, London ScottishPower struggles with the concept of death. In March, I reported how a newly bereaved widow had suffered anguish after the company bombarded her late husband with letters, emails and calls over nine months. Since then, I have been similarly bombarded by grieving relatives who have tried in vain to tell ScottishPower their loved one died. BR of Fife was sent a cheque for the £312 credit on his late mother’s dual-fuel account, made out to her. He also received, simultaneously, a bill in her name for £191, a letter declaring the account was clear, and a letter promising a £60 refund to the same account, which was never sent. “In my emails to ScottishPower, I was addressed variously as ‘Dear undefined’ and ‘Dear Customers Name’,” he writes. …