The No. 1 most underrated communication skill—it's a simple but 'powerful' technique that can save a conversation, says expert

Picture this: You've midway through a difficult conversation or negotiation. The other person has just about pushed you to your limit, maybe with an off-hand comment or a string of subtle digs. Your heart is racing. Adrenaline surges. Your brain calls to mind that perfect zinger. Just as the words start to leave your lips, a little voice in your head says, "Maybe don't." This comment halfway out of your mouth is almost guaranteed to take you down a path of no return. …