Why you can never get your doctor to call you back

A lot of the conversation around AI in healthcare focuses on diagnostics and drug discovery or on doctor-patient visits. But a less visible part of the system affects whether patients actually get seen at all, and it has less to do with the number of doctors in the world (too few) and more with the administrative work (too much) that happens between a primary care doctor writing a referral and a specialist’s office getting a patient on the schedule. …