He recorded his quest for tariff refunds. It shows why billions may never get repaid

Richard Brown runs Proof Culture, a sneaker accessory company, out of his Ohio home. As a small importer, he's struggled to navigate toward tariff refunds. Daniel Lozada for NPR hide caption toggle caption Daniel Lozada for NPR The news on his phone left Richard Brown so stunned he stumbled past the exit of the bagel shop where he was grabbing breakfast. Then, he couldn't find his car in the parking lot. …